Per the September 2018 ASQ “The Insider” electronic newsletter to its members:
To provide a user-friendly, secure, and more efficient recertification experience, ASQ has made significant improvements and enhancements to the recertification process that will require all certification holders to use ASQ’s online recertification app starting January 1, 2019.
Using ASQ’s online recertification app will deliver consistency in processing and provide a recertification unit tracker, the opportunity to drag-and-drop documents, and a user-friendly interface with a complete document history. The online app also will automatically integrate recertification units (RUs) directly into your account for activities such as ASQ Membership and Certification.
This decision to move to a secure online platform was based on several
factors. First, in late 2017, ASQ conducted research, collecting voice of the customer feedback that explored many facets of the recertification experience that drove communication and functional enhancements. Additionally, the decision was made based on new data privacy laws that mandate how ASQ protects customer information. Lastly, the decision relates to ASQ Certification workgroup pursuing ISO 17024 accreditation, which has established standards for recertification quality control.
The changes being implemented will provide customers greater value and a more consistent, rewarding experience.