Chair Message – March 2020

Chair’s Message- March 2020

by Robert ‘QualityBob’ Mitchell

It has been an extremely busy 3 weeks since my return from a “bucket list” 5+ week vacation in Australia and New Zealand on Feb 9. I want to thank my colleagues on the ASQ Phoenix Section Board for so capably holding down the fort in my absence.

The Phoenix Section leadership team is steadfastly working its Operational and Strategic plans to improve our operational effectiveness and member satisfaction. The January program speaker gave an excellent talk on Poka Yoke, and February’s presenter demonstrated how Design for Reliability can be built into the traditional phase gated new product development framework.


The 2020 ASQ Lean Six Sigma Conference (Feb 23-25 at Pointe Hilton Tapatio Cliffs, Phoenix) was a grand success. Over 700 ASQ members from across the globe attended the conference. Volunteers from the ASQ Phoenix section and elsewhere served as session moderators and helped staff our exhibit table at the LSSC. I wish to publicly recognize and thank our volunteers whom helped deliver a successful LSSC conference:

Ellen Ermer

Jennifer Kirsten

Johanna Heredia

Mark Giese

Fadil Hadzic

David Gibson

Rob Karlovsky

Shruti Shyamani

Christopher Gerdes

Rafael Miranda

Sarah Speno

Tim Lane

Manny Veloso

Grace Tang

Marco De Solis

Rosa Melton

Paulo Sampaio

Nina Stewart

Keri Kerby

Kim Magallanez

Harold ‘Bud Johnson

John Choate

John Marshall

David Calvert

Frederick Cone

Three peer Sections within the ASQ Mountain Region also participated in the Phoenix section booth by providing handouts about their Section activities. A great start to building a “Community of Practice”.

Strategic Plan Update:

12 members of our ASQ Phoenix Section Executive Committee met Saturday, Feb 29, to review and update our 2020 strategic plan. This was our first face-to-face meeting of the 2020 EC. We had excellent discussions and dialogue among the team to clarify our project charters’ Problem Statements, Scope, Expected Deliverables and Milestones. The team reprioritized a couple strategies and moved a few strategies to our Operational plan. I believe our project owners are now well-positioned to begin working to deliver our promise. In the coming weeks our members may see several “Calls for Volunteers” to help execute our plans.


2020 ASQ World Conference

The theme for the 2020 World Conference on Quality & Improvement (Columbus, OH: May 3-6) is “Realize Your Impact”. The fourth industrial revolution is well underway, carving a digital path toward optimized, enterprise-wide data analytics, design, cloud computing, AI, machine learning, and IoT applications. The journey, however, is a long one, with only a fraction of organizations fully engaged in a Quality 4.0 initiative. For quality professionals, the opportunity to impact an organization’s digital transformation has never been greater. For organizations, the need to leverage the skills and abilities of quality teams has never been more urgent.

WCQI 2020 will inform and guide attendees in their mission to assess, increase, and leverage their expertise in the quality arena. The knowledge and insights shared at WCQI will identify how the quality professional can significantly influence transformation initiatives at the individual and enterprise level and offer the appropriate tools and strategies to affect change, increase value, and drive an organization toward its quality goal.

Register to attend the WCQI:


Every member of ASQ is encouraged to create a profile on the new myASQ community site ( First time visitors will need to login using their login credentials. myASQ brings together in one collaboration space links to all the news and events from ASQ HQ and all Divisions and Sections that you are currently a member of (one-stop-shop). Please login and create your profile and join the discussions on the ASQ Phoenix Section’s myASQ community site (

March 12 Program:

Presenter: John Choate, SAP Global

Title: Business Storytelling

If you cannot participate in person (Edward Jones Training Center, 8333 S. River Parkway, Tempe, AZ 85284), please join the free live web-based broadcast:

Dial-in number (US): (515) 604-9593; Access code: 732496#
Online meeting ID: asq0704contactus

Join the online meeting:

Member Experience Survey:

A key initiative of the Phoenix Section, and the entire ASQ Mountain Region, is to survey our members to collect their feedback on the level of their satisfaction with the Section member experience. Your Section leadership team wants to know more about your expectations of being a section member: what is important to you and how are we doing to deliver on those expectations. This comprehensive survey instrument is under design now. We hope to launch the survey in late April/early May. Your feedback will serve as a critical input to our 2021 Strategic Planning process.


I look forward to a year of renewal and growth for the Phoenix section and our members. I value your feedback and would love to hear your ideas for an enhanced & satisfying member experience (